Frequently Asked Questions

We're Here to Help

We've answered some of our most commonly asked questions below. If you can't find what you're looking for, please don't hesitate to contact our support team at info@kikico.co.za.

Orders

How do I place an order?

Simply browse our collection, add your favourite products to your cart, and proceed to our secure checkout. Once your payment has been confirmed, we'll begin preparing your order.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible after placing your order. Once an order has been dispatched, changes or cancellations may no longer be possible.

Shipping

Where do you deliver?

We currently deliver throughout South Africa.

How much does shipping cost?

Shipping costs are calculated at checkout. We also offer free shipping on qualifying orders where applicable.

How long does delivery take?

Orders are typically processed within 1–3 business days, with delivery estimated between 8–15 business days, depending on your location.

Will I receive tracking information?

Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).

Returns & Refunds

Can I return my order?

Yes. Returns are accepted in accordance with our Return Policy. Products must be unused, in their original packaging, and returned within the eligible return period.

When will I receive my refund?

Approved refunds are processed back to your original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

Products

Are your products inspected before shipping?

Yes. Every order is inspected before it is packaged and dispatched to help ensure it meets our quality standards.

Will more products be added?

Absolutely. Kiki & Co is continuously expanding its collection with carefully selected wellness, self-care, hydration, and lifestyle essentials.

Do your products include instructions?

Where applicable, products include instructions or guidance to help you get the best experience.

Payments

Is my payment secure?

Yes. All payments are processed through secure and trusted payment providers using encrypted checkout technology.

What payment methods do you accept?

We accept the payment methods displayed during checkout, including major debit and credit cards and other supported South African payment options.

General

How can I contact Kiki & Co?

You can reach our customer support team by emailing info@kikico.co.za. We aim to respond to all enquiries within 1–2 business days.

Why should I shop with Kiki & Co?

We focus on carefully selected, premium wellness and lifestyle products designed to improve everyday living. Every order is backed by secure checkout, quality inspections before dispatch, and dedicated customer support.

Still Need Help?

If your question wasn't answered above, our team is always happy to assist.

📧 Email: info@kikico.co.za

We aim to respond to all enquiries within 1–2 business days.