Shipping policy

SHIPPING POLICY

Thank you for shopping with Kiki & Co.

We are committed to delivering your order safely and efficiently throughout South Africa.

ORDER PROCESSING

Once your payment has been successfully received, your order will be prepared and packaged for dispatch.

Please allow 3–8 business days for your order to be prepared and processed before it enters the courier delivery network.

Orders placed on weekends or public holidays will begin processing on the next business day.

DELIVERY TIME

Once your order has been processed and handed over for delivery, you can expect to receive your order within approximately 8–15 business days.

Delivery times may vary depending on your location and courier operations.

IMPORTANT DELIVERY INFORMATION

The 8–15 business day delivery timeframe is an estimated timeframe and is not a guaranteed delivery date.

Your order may arrive sooner, but occasional delays can occur due to courier operations, public holidays, severe weather, high-volume periods, or circumstances outside of Kiki & Co's control.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Tracking information may take some time to become active after your order has entered the courier network.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

Kiki & Co cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.

LOST OR DAMAGED PARCELS

If your parcel arrives visibly damaged, please contact Kiki & Co as soon as possible and provide photographs of the parcel and the product.

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us so that we can assist with a courier investigation.

DELIVERY DELAYS

While we work to ensure your order reaches you as quickly as possible, Kiki & Co cannot guarantee delivery on a specific date.

Delays may occur due to courier operations, public holidays, severe weather, customs or logistics issues, high-volume periods, or other circumstances beyond our reasonable control.

We will do our best to assist you and provide any available tracking or delivery information.