Refund policy
RETURN & REFUND POLICY
We want you to shop with confidence.
At Kiki & Co, customer satisfaction is important to us. Every purchase is backed by our 30-Day Kiki & Co Guarantee, subject to the conditions outlined below.
30-DAY KIKI & CO GUARANTEE
If you're not satisfied with your Kiki & Co purchase, you may request a return within 30 days of receiving your order.
To qualify for our 30-Day Guarantee, the product must be:
• Unused and undamaged
• In its original packaging where applicable
• In resellable condition
• Returned with all original accessories and components
Once the returned product has been received and inspected, an approved refund will be issued to your original payment method.
The 30-Day Guarantee does not cover products that have been damaged through misuse, neglect, modification, improper use, or normal wear and tear.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after receiving your order.
We may request photographs or videos of the product and the issue to assist with our assessment.
Once the issue has been reviewed and confirmed, Kiki & Co may provide:
• A replacement product; or
• A refund to your original payment method.
Where the issue is confirmed to be our error, Kiki & Co will cover reasonable return shipping costs.
CUSTOMER-INITIATED RETURNS
Customer-initiated returns may include:
• Change of mind
• Ordering the wrong product
• Selecting the incorrect product
• No longer wanting the product
• Any other customer-related reason
For customer-initiated returns, the customer is responsible for the applicable return shipping costs unless otherwise required by applicable law or agreed to by Kiki & Co.
RETURN CONDITIONS
All products returned under our voluntary 30-Day Guarantee must meet the applicable return conditions.
Returned products must:
• Be unused and undamaged
• Be in their original packaging where applicable
• Be in resellable condition
• Include all original accessories and components
• Not have been modified or improperly used
Kiki & Co reserves the right to decline a voluntary return or guarantee claim where the returned product does not meet the applicable conditions.
HOW TO REQUEST A RETURN
To request a return, please contact Kiki & Co with:
• Your order number
• Your name and contact details
• The reason for your return
• Photos or videos where relevant
Please do not send a product back before receiving return instructions from Kiki & Co.
REFUNDS
Approved refunds will be issued to the original payment method used to complete the purchase.
Refunds are processed after the returned product has been received and inspected.
The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
SHIPPING COSTS
Original shipping charges are generally non-refundable for customer-initiated returns, unless the return is due to an error on our part or otherwise required by applicable law.
Where Kiki & Co is responsible for an incorrect, damaged or defective product, reasonable return shipping costs will be covered.
FREE DELIVERY ORDERS
If an order qualified for free delivery, any applicable shipping costs associated with returning the order may be the responsibility of the customer where the return is customer-initiated, unless otherwise required by applicable law.
CONSUMER RIGHTS
Nothing in this policy is intended to limit, exclude or replace any rights you may have under applicable South African consumer protection law.
Our 30-Day Kiki & Co Guarantee is an additional customer benefit and does not remove or limit any rights provided to consumers under applicable law.
CONTACT US
If you have any questions regarding our Return & Refund Policy or would like to request a return, please contact Kiki & Co through our official customer support channels.
Kiki & Co reserves the right to update this policy when necessary. Any changes will be published on this page.